Customer Testimonials

Everyone is great. Ask for Cowboy

I have been going to get my vehicle serviced at your facility for several years. Never had a problem until this last service. When it was time for me to pay at the counter the young lady, Gracie took it upon herself to throw me the bill and then throw the small credit card machine at me. She could not be bothered with helping me because she was on the phone gossiping. All she had to say was it would be a few minutes until she could get to me. Don’t throw things at me. She was very rude, ... Read More

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Google - Oct 15, 2026

I have been going to get my vehicle serviced at your facility for several years. Never had a problem until this last service. When it was time for me to pay at the counter the young lady, Gracie took it upon herself to throw me the bill and then throw the small credit card machine at me. She could not be bothered with helping me because she was on the phone gossiping. All she had to say was it would be a few minutes until she could get to me. Don’t throw things at me. She was very rude, very unprofessional and had no etiquette for customer service!

They took my vehicle in and perform diagnostics and worked with the extended warranty folks in record speed compared to what I have experienced with other repair shops in the past. Repairs were quick and complete. The Service Consultant was friendly and kept me informed throughout the process. I'm very satisfied.

Bought my truck from here while I was out of town, made negotiation easy and had everything ready when I got back. They also have some of the better prices when it comes to accessory installations.

Evan is a gifted associate. He has great interpersonal skills. The negotiating process was fair. My vehicle is wonderful.

Great

Nice services

The maintenance staff provided excellent care and support throughout the service of my vehicle. I really appreciated their attention to detail and professionalism. My vehicle was returned in great condition, with no scratches or damage and nothing performed beyond the scheduled maintenance. Overall, I’m very satisfied with the service!

Brianna Bozhko, Justin Allen & David Doyal truly helped in earning our business! Brianna was professional, and all 3 of them had amazing communication. We almost walked away from this deal, but Justin made sure to make it right and Brianna swooped in and truly made my husband and I feel appreciated! We drove almost 4 hours to get this vehicle! Evan Apodaca needs to take a page out of their book and understand what to say and what not to say to customers.

Outstanding staff, sales, and service from a multi-decade family-owned and operated dealership at Martin Chevrolet GMC in Cleveland, TX. Ask for Ty in sales, outstanding effort in getting you the trade value needed to get you in the new vehicle you want! One of the best vehicle sales experiences I’ve ever had.

I dropped my vehicle off for Service, 24 days ago while I was out of town for several very small nuisance issues. Nothing big. 24 days later, it still isnt complete. Thank you sales team member Ty P and David, the Service manager, they put me in a very comfortable new model loaner to use. Without that help, im not sure what i would have done. Hoping to get my truck back soon. Seems to be a pretty busy little shop.

While in for scheduled maintenance, Jace assisted me in getting a small repair (warranty) done the same day. He kept me posted from start to finish and saved me from having to make follow up appointments for the repair. Thanks to Jace and the mechanics at the Service Department. Always top notch service.

Edna Is The Sweetest Sales Lady.We Bought Our 2026 Chevy Trax Back In Jan.Bought Off The Show Room Floor. She Took Her Time Showing Us The Features On The Car Also Set Our Phones Up Put Our Plates On.She Is A All Around Gal.When I Get My Service Done I Walk Over To See Her.She Always Shows That Beautiful Smile And Aways Has Time To Share.As I Said One Of The Best.Edna Sell Those Chevys.Proud Of You.Ron And Glenda Walsh

I was able to have my car towed to Mrtn Chvrlt one night and used the drop box for my key. Once they were able to get the authorization from my warranty my car was ready for pick up the next day. Yea-up, the next day. Easy peasy this time.

Sales woman Brianna Bozhko is fantastic! She went above and beyond to help me and my husband find our forever SUV we purchased a few weeks ago. If there was any problem she took care of it and has kept in touch with us to see how we are doing with our new purchase. We were so grateful for all the hard work she did and her team the manager came up to his and greeted us with a handshake as soon as we walked through the door .We’ve never been there and we definitely will refer Martin Chevrolet ... Read More

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Google - Aug 22, 2026

Sales woman Brianna Bozhko is fantastic! She went above and beyond to help me and my husband find our forever SUV we purchased a few weeks ago. If there was any problem she took care of it and has kept in touch with us to see how we are doing with our new purchase. We were so grateful for all the hard work she did and her team the manager came up to his and greeted us with a handshake as soon as we walked through the door .We’ve never been there and we definitely will refer Martin Chevrolet to folks that are looking for a vehicle. Matthew Owen the service advisor from the Body Shop is awesome too!

Worst place to take it i paid more than 700 for a diagnostic and came uot with a dead battery first diagnostic cost 200 just so someone say o i hear a knock sound well i agree for the next diagnostic and end up whit a dead battery too now so do think twice to take it to this place

Everything was great except the price of a TIRE PATCH...45$ that is a little overkill dont ya think.but thank you for the nice customer room very comfy

Martin Chevrolet was the only Chevy dealership I could find with an A+ BBB rating, and my experience confirmed why. I worked with service rep Damian on an insurance claim repair for air suspension work on my daughter's Tahoe Z71, and he was excellent from start to finish. Communication was clear and consistent throughout — Damian kept me updated at every step. The vehicle was ready exactly when promised, with no delays. No issues with the repair itself, and refreshingly, no attempts to upsell unnecessary work. It's rare to find a service department this straightforward and reliable.

They provide excellent customer service and work quickly

Great buying experience. Everybody was helpful. Ty took his time during our test drive and made sure we were getting all the information we needed.

Brianna Bozhko And her team went above and beyond to make sure I got into something that was safe and reliable for me and my son! This is the second vehicle I have bought from them and I will continue to go back. They made sure I was walking away happy and with a great deal. Thanks again Martin for the exceptional service and for going the extra mile! You guys rock.

I bought a car through Brianna Dailey from here. Brianna, was very thorough with the process. Upfront with everything. She made buying a car less stressful than your average pushy sales man would. I would recommend her every time. Thank you Bri (:

Genial experience!

We had an amazing experience with the purchase of our new Tahoe, thank you to Brianna Bozhko and her team for all the help and deals they were able to work out for us, and get us into the vehicle we wanted, they went above and beyond for us. We will be recommending Martin Chevrolet GMC to anyone that is in the market for a new car, and we will be back for our next purchase thank you.

Brought my truck in for an oil change and tire rotation. Also, had a chrome trim piece that I broke off of my mirror. Asked service to put it back on. Was told it was broken and could not be put back on. Brought it back home, told my boyfriend about it, he put it back on. This tells me that someone did not want to do their job. It was easier or possibly more profitable to tell me it could not be repaired and then offer to order me another $1500 - $2000 mirror. What does that tell you?

Everyone was very professional and friendly. They completed my truck in the amount of time estimated p

I worked with Ty Paredes and was able to make a trade in and purchase deal almost 100% from my phone/ text while at work! I never had to even go into the dealership and they delivered the car right to me 2 hours away. Ty was professional and helpful and I love my new car! They even had a woman come drop it off to me when I was hesitant about a meet up spot with a driver. Great customer service all the way around!

I had a wonderful car-buying experience with Brianna Bozhko at Martin Chevrolet GMC. She went above and beyond to provide exceptional customer service throughout the entire process. Brianna was always responsive, sending timely text messages and making prompt phone calls to keep me updated. She worked extremely hard to secure the deal I wanted and was able to get me an outstanding value for my Mercedes trade-in—far better than any other dealer I contacted. One of the most impressive aspects of the experience was that we were able to negotiate, handle, and finalize the entire transaction over the phone ... Read More

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Google - Jun 21, 2026

I had a wonderful car-buying experience with Brianna Bozhko at Martin Chevrolet GMC. She went above and beyond to provide exceptional customer service throughout the entire process. Brianna was always responsive, sending timely text messages and making prompt phone calls to keep me updated. She worked extremely hard to secure the deal I wanted and was able to get me an outstanding value for my Mercedes trade-in—far better than any other dealer I contacted. One of the most impressive aspects of the experience was that we were able to negotiate, handle, and finalize the entire transaction over the phone without me ever having to visit the dealership, which was important since I live more than three hours away. Brianna even arranged for free delivery of the truck directly to my home. What truly sets her apart is her commitment to customer satisfaction. A week after delivery, she personally followed up to make sure I was enjoying the truck and to see if there was anything else I needed. Brianna provided an awesome, truly 5-star experience from start to finish. Thank you, Brianna Bozhko, for making this one of the best vehicle purchases I have ever had!

Brianna Dailey gave me a good deal for my car and got me in and out in a good time period. 10/10 dealership definitely recommend.

Kept us informed on progress. Friendly service staff.

I have bought 4 cars prior to doing business with Martin Chevy and none compare to this one. I spoke to Eddie over the phone, told him exactly what we needed and he made it happen. We did all the negotiating over the phone. We got there earlier then expected and Kathia took care of us while Eddie finished with another customer. Kathia went over everything and never made us feel pressured. The gentleman in finance was great and friendly as well! Over all every interaction we had was pleasant. We even got to take home merch. 10 out of 10 for experience ... Read More

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Google - Jun 13, 2026

I have bought 4 cars prior to doing business with Martin Chevy and none compare to this one. I spoke to Eddie over the phone, told him exactly what we needed and he made it happen. We did all the negotiating over the phone. We got there earlier then expected and Kathia took care of us while Eddie finished with another customer. Kathia went over everything and never made us feel pressured. The gentleman in finance was great and friendly as well! Over all every interaction we had was pleasant. We even got to take home merch. 10 out of 10 for experience and customer service. Will be coming back and recommend anyone looking for a car to shop here!

Disappointed …oil change.: showed them a coupon that was sent to me . Couldn’t use coupon said it was the wrong kind of oil for my vehicle . Misleading ad . Why did they send me this? Drove 30 plus mile to do maintenance there . Have closer options . Don’t waste my time and gas .

Bad experience just all the way around. Bought a 2023 Silverado from this place and not even two hours after buying it check engine light came on. Also the transmission was having problems as well. Also the exhaust was rattling and needed a new exhaust. When we bought the vehicle they said it went through a “72 point inspection” but missed the several problems with the truck. I assumed by going to a Chevy dealership the truck would have been solid and it was everything but that. Instead of doing the right thing and unwinding the deal which they could have done ... Read More

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Google - Jun 7, 2026

Bad experience just all the way around. Bought a 2023 Silverado from this place and not even two hours after buying it check engine light came on. Also the transmission was having problems as well. Also the exhaust was rattling and needed a new exhaust. When we bought the vehicle they said it went through a “72 point inspection” but missed the several problems with the truck. I assumed by going to a Chevy dealership the truck would have been solid and it was everything but that. Instead of doing the right thing and unwinding the deal which they could have done they chose not to. Never had a problem with a dealership before making the poor choice of coming here. So if you’re thinking about buying a vehicle from here I would seriously consider going anywhere else or bring a trusted mechanic to go over the vehicle before purchase. Thanks Martin for wasting my time and money

paid almost $200 for a "diagnostic" and didn't even pin point the issue. on top of that , they charge 3% if paying with credit card.. not a good way of doing business.. been here for oil changes and warranty work but now is time to find a new place.

This people are the best help us out and it was almost time for them to closed.

Customer service was great. Matt was awesome.

In and out service, great people. The person that answers the phone is not at the location so cannot answer about the dealership.

The answering service sucked but the people that are here at the dealership are fantastic, attentive, friendly and fast!

I don’t have the jerking with accelerating. On the front end alignment and I guess they did

Fast service. Good price for the oil change.

Sold me a truck with a cleared check engine light and didn't tell me about it. Then when I confronted them they gaslit me and said they don't clear codes. The night I took it home I put a scanner on it and could see the pending code which means they either just fixed it or, they cleared it. Three days later the check engine light was on with the same code. But they don't clear codes to get them out the door. Being a scanner if you're gonna buy from these scammers.

What an amazing experience I had working with Brett Wells. He made this purchase incredibly smooth from start to finish. I typically buy a new vehicle every two years, but this time was different since I’ve been so busy and didn’t have time to visit multiple dealerships. I reached out to Brett in the morning, and this morning I’m enjoying my new truck—without ever stepping foot in the dealership. He was easy to work with, responsive, and made the entire process stress-free. Highly recommend working with him!

Got my truck towed in for service Damian took it on and got it fixed in and out and took care of it while it was there no issues or complaints with this place looking forward to do future business with them.

Been to alot of dealerships in the Houston TX area. Martin was the only dealership that had what the wife and I were looking for. The team at Martin treated us like family from the start, never felt like a statistic for a sale. All questions answered before any deal was made. Gave top dollar for our trade. Martin will now be my preferred dealership for all future vehicle purchases.

Salesman and financial adviser were great. As usual, here are the 2 tricks they pulled. 1. Added 799.00 dealer options at the end that is supposedly added to all new cars sold. 2. I didn’t get the 5000.00 off the sales price, I only got 4000.00 off because I didn’t trade a vehicle in on the deal. (Neither of these options were ever discussed by the salesman and they thought I would miss it on the total price sheet.) 1799.00 higher than their internet price said and never was told until I caught it. I talked them out of 500.00 of the 1799.00 added price. Naturally, they ... Read More

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Google - Apr 4, 2026

Salesman and financial adviser were great. As usual, here are the 2 tricks they pulled. 1. Added 799.00 dealer options at the end that is supposedly added to all new cars sold. 2. I didn’t get the 5000.00 off the sales price, I only got 4000.00 off because I didn’t trade a vehicle in on the deal. (Neither of these options were ever discussed by the salesman and they thought I would miss it on the total price sheet.) 1799.00 higher than their internet price said and never was told until I caught it. I talked them out of 500.00 of the 1799.00 added price. Naturally, they weren’t making anything on the cars they sale. But, they will beat anyone’s price as their add says. UNTIL you get ready to close the deal. SURPRiSE!!!! Manager was not nice at all.

I had a very good experience here. Eduardo Fox was very helpful. Got the deal that I wanted.

Has a good time buying a pre owned vehicle there. No thrills, no frills. We were set on a price and we agreed on a compromise that satisfied both sides. I would go back and buy from them again. Thank you, Adrian Sanchez for your help.

I had a situation where my vehicle’s check engine light came on, and I was honestly pretty stressed about it. I took it to Hyundai, and they were trying to charge me over $1,000 to fix the issue. Thankfully, David, the manager, really stepped in and took care of everything. Since I purchased the extended warranty, he made sure the repairs would be covered and arranged for it to be fixed when I return to town. That gave me so much peace of mind knowing I wasn’t going to be stuck with such a high unexpected cost. I truly ... Read More

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Google - Mar 25, 2026

I had a situation where my vehicle’s check engine light came on, and I was honestly pretty stressed about it. I took it to Hyundai, and they were trying to charge me over $1,000 to fix the issue. Thankfully, David, the manager, really stepped in and took care of everything. Since I purchased the extended warranty, he made sure the repairs would be covered and arranged for it to be fixed when I return to town. That gave me so much peace of mind knowing I wasn’t going to be stuck with such a high unexpected cost. I truly appreciate the level of customer service and support I received. It made a frustrating situation much easier to deal with. Highly recommend!

Eduardo was absolutely amazing. He walked me through the entire process and helped me understand it the whole way i highly recommend him

Do not buy there extended warrenty it is a waiste of 2k they run it from the time you purchase vehicle not after gm warrenty runs out total scam and then they never wanna answer questing about it

Stay away, they sold a vehicle out from underneath me. I was working a deal with the salesman and offer money down to hold the vehicle since I'm a 4hour drive away and it was a Tuesday which they declined. We worked a deal out as I was debating on trading a vehicle in or not depending on the offer. On Friday I contacted my salesman to finalize since he was off on Thursday and was told they just sold it to someone else. The crazy thing about this was I first reach out about the vehicle they told ... Read More

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Google - Mar 20, 2026

Stay away, they sold a vehicle out from underneath me. I was working a deal with the salesman and offer money down to hold the vehicle since I'm a 4hour drive away and it was a Tuesday which they declined. We worked a deal out as I was debating on trading a vehicle in or not depending on the offer. On Friday I contacted my salesman to finalize since he was off on Thursday and was told they just sold it to someone else. The crazy thing about this was I first reach out about the vehicle they told me it was on hold since they were working a deal the week prior so they couldn't do anything on it.

Do not use martin Chevrolet service department....my Husbands car went in at the beginning of December he was told it was a censor they kept it 2 weeks, he drove it to work the next day and strait back to the dealer...oops must not have Been that censor its this one...kept it another 2 weeks...drive it home and strait back...oh you need a whole new transmission. We had to show them how to use the warranty. March 1st we finally get a new transmission, but...now our battery is dead because it sat outside since December. Now ... Read More

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Google - Mar 10, 2026

Do not use martin Chevrolet service department....my Husbands car went in at the beginning of December he was told it was a censor they kept it 2 weeks, he drove it to work the next day and strait back to the dealer...oops must not have Been that censor its this one...kept it another 2 weeks...drive it home and strait back...oh you need a whole new transmission. We had to show them how to use the warranty. March 1st we finally get a new transmission, but...now our battery is dead because it sat outside since December. Now we must purchase a $300 battery before it can go in the bay for the transmission install. So 3/9 your car is ready and we did a free 30 point inspection...well car was filthy inside and out...tires needed air and one fog light is out....if we have to drive an hour for even an oil change that is what will be happening...Martin Chevrolet you lost a customer. UPDATE... The service manager, David Foreman has reached out and is doing his very best to make things right. We appreciate this and will be giving them another chance.

What started as a dream come true — finally getting the Silverado I’ve been working toward — has quickly shifted gears in the wrong direction. Instead of cruising smoothly, I now feel like a lug nut rattling loose inside the engine block at full throttle, bouncing back and forth just trying to get my EV charger cable issue resolved. The dealership assured me they submitted the request, yet Qmerit has no record of it on their end. The whole system feels misfired and out of sync — like cylinders not firing in proper sequence. What should have been a seamless handoff has ... Read More

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Google - Feb 18, 2026

What started as a dream come true — finally getting the Silverado I’ve been working toward — has quickly shifted gears in the wrong direction. Instead of cruising smoothly, I now feel like a lug nut rattling loose inside the engine block at full throttle, bouncing back and forth just trying to get my EV charger cable issue resolved. The dealership assured me they submitted the request, yet Qmerit has no record of it on their end. The whole system feels misfired and out of sync — like cylinders not firing in proper sequence. What should have been a seamless handoff has turned into unnecessary back-and-forth, and it’s beginning to feel more like a breakdown than a breakthrough. To make matters worse, being told that installing the charging unit will cost $1,300 with the “approved installer” sends a lightning bolt straight up your spine. Especially when Chevrolet does not cover this expense. That’s not exactly the kind of jolt you expect after investing in a brand-new EV. Right now, the experience feels like a stalled ignition when it should be a smooth launch. I’m simply asking for alignment in the process so we can get this resolved quickly and efficiently — the way it should have been from the start.

What started as a dream come true — finally getting the Silverado I’ve been working toward — has quickly shifted gears in the wrong direction. Instead of cruising smoothly, I feel like a lug nut rattling loose inside the engine block at full throttle, bouncing back and forth trying to get my EV charger cable issue resolved. The dealership assured me they submitted the request, yet Qmerit has no record of it on their end. Right now, the process feels misfired and out of sync — like cylinders not firing in sequence. What should have been a smooth handoff has turned into ... Read More

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Google - Feb 18, 2026

What started as a dream come true — finally getting the Silverado I’ve been working toward — has quickly shifted gears in the wrong direction. Instead of cruising smoothly, I feel like a lug nut rattling loose inside the engine block at full throttle, bouncing back and forth trying to get my EV charger cable issue resolved. The dealership assured me they submitted the request, yet Qmerit has no record of it on their end. Right now, the process feels misfired and out of sync — like cylinders not firing in sequence. What should have been a smooth handoff has turned into unnecessary back-and-forth, and it’s beginning to feel more like a breakdown than a breakthrough. I’m simply asking for the system to get back in alignment so we can get this resolved quickly and efficiently.

I have been requesting a copy of my contract for over a month and have not gotten a copy yet. I am thinking something Nefarious is happening. The car came filthy on the inside. We could barely see out the windshield the inside was so dirty. The tire jack, iron and case was missing and I have not received a replacement yet. What was promising to be an easy remote transaction has become an exercise in why you can not trust a dealership that's not local. Please call to resolve. Update: 2 months after the manager "reached out", ... Read More

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Google - Feb 18, 2026

I have been requesting a copy of my contract for over a month and have not gotten a copy yet. I am thinking something Nefarious is happening. The car came filthy on the inside. We could barely see out the windshield the inside was so dirty. The tire jack, iron and case was missing and I have not received a replacement yet. What was promising to be an easy remote transaction has become an exercise in why you can not trust a dealership that's not local. Please call to resolve. Update: 2 months after the manager "reached out", I have still not recieved my tire iron / tool set. I reached out to Chevrolet corperate for help. Next step will be the BBB.

Very slow, told them I would be out of town for a while and they took it upon themselves to not work on my vehicle for a month since I wasnt in town, do not recommend bringing your vehicle here, was also supposed to get an oil change and they did not do it correctly and left it low. Would recommend finding another dealership to service your vehicle at.

I have reached out to management on multiple occasions and have yet to receive a return phone call. I will summarize from the start. I bought a new SLT Sierra GMC with a diesel engine. First oil change at Martin service what a nightmare. From dealership I drove to my son's house. As I was leaving noticed a puddle of oil on his driveway. The fix, removed the oil filter and remove one of the two gasket. Now I was low on oil. Next day back at dealership to get the oil level right. Second oil change at Martin ... Read More

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Google - Dec 12, 2025

I have reached out to management on multiple occasions and have yet to receive a return phone call. I will summarize from the start. I bought a new SLT Sierra GMC with a diesel engine. First oil change at Martin service what a nightmare. From dealership I drove to my son's house. As I was leaving noticed a puddle of oil on his driveway. The fix, removed the oil filter and remove one of the two gasket. Now I was low on oil. Next day back at dealership to get the oil level right. Second oil change at Martin dealership seemed to be uneventful until the third oil change. The oil plug head was stripped (rounded) needed new oil plug an of course at my expense. Fast forward back at dealership with emissions issues, check engine light on. Truck has 23,590 miles on odometer, a full tank of fuel and was clean when drop ed off. 13 days later dealer called said ready for pickup. Went to pick up and the check engine light still on. Took a picture of dash. Mileage was 23,592. Fuel gage full. Dealer needed to keep the truck. The next day dealer call said ready for pickup. On arrival before moving the truck took picture of dash. Mileage was 23,725 and fuel gage less 3/4 tank. Someone at dealership drove my truck 135 miles and left it dirty. Probably drove through rain and possibly a dirt road. I will continue to try and get answers. At minimum the dealership could have returned my truck clean and full as they received it. I really believe there should be zero stars in review ratings for dealerships like Martin Chevrolet GMC service in Cleveland Texas.

Not a fan. I scheduled an appointment for Monday and dropped it off at 7am for a check engine light. I did not hear anything until Friday afternoon when they said the vehicle was ready. I left two messages and I sent two text messages, with no response. The final verdict is that it was a half hour job that had a documented fix, so there was little research required and no part ordered. They had my truck for a week with no contact while I had to arrange for transportation without a loaner vehicle. This was a warranty issue, ... Read More

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Google - Oct 25, 2025

Not a fan. I scheduled an appointment for Monday and dropped it off at 7am for a check engine light. I did not hear anything until Friday afternoon when they said the vehicle was ready. I left two messages and I sent two text messages, with no response. The final verdict is that it was a half hour job that had a documented fix, so there was little research required and no part ordered. They had my truck for a week with no contact while I had to arrange for transportation without a loaner vehicle. This was a warranty issue, but since I couldn't reach anyone, I couldn't request a loaner vehicle. When I asked for more details when I picked it up and why it took so long, the answer was "life comes at you fast sometimes". I would not recommend this dealer for service.

Communication is awful. Regardless of what I need done, it's always something wrong when I check out. Everything was blamed on a former employee. I had 80,000 miles on a vehicle and got 4 brand new tires (that have no warranty so I'm not sure why anyone would buy them from a dealership), and then a month later a tire kept losing air. I took it right to the dealership when the warning light came on to have it checked. I was told I'd have to wait 2 to 3 hours for them to check the tire. (again what's the ... Read More

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Google - Oct 13, 2025

Communication is awful. Regardless of what I need done, it's always something wrong when I check out. Everything was blamed on a former employee. I had 80,000 miles on a vehicle and got 4 brand new tires (that have no warranty so I'm not sure why anyone would buy them from a dealership), and then a month later a tire kept losing air. I took it right to the dealership when the warning light came on to have it checked. I was told I'd have to wait 2 to 3 hours for them to check the tire. (again what's the point of buying them from a local dealership). I finally agreed to leave it and the valve stem was rotted is why I was losing air. My husband and my brother in-law both were shocked that a DEALERSHIP would put new tires on my truck without changing the valve stems. It seems this place loves to have things evaluated so they can get paid for the labor, but do not worry about doing what is best for the customer. I will not be back.

Martin Chevrolet sales department reflects a serious breach of trust and professional conduct. After searching for over six months for the right truck, I found a good deal at another dealership. Jerry, a sales rep at Martin, assured me that they could match the deal. He spoke with management, and after some negotiation, provided me a buyer’s order in writing with the agreed price — Keep in mind this was a price agreed IN WRITING. I moved forward with GM financing, got approved, and thought the deal was finalized. However, to my surprise, Jerry informed me when we went to ... Read More

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DealerRater - Oct 3, 2025

Martin Chevrolet sales department reflects a serious breach of trust and professional conduct. After searching for over six months for the right truck, I found a good deal at another dealership. Jerry, a sales rep at Martin, assured me that they could match the deal. He spoke with management, and after some negotiation, provided me a buyer’s order in writing with the agreed price — Keep in mind this was a price agreed IN WRITING. I moved forward with GM financing, got approved, and thought the deal was finalized. However, to my surprise, Jerry informed me when we went to close that Martin Chevrolet would not honor the agreed price and wanted to charge me thousands more! Initially, I thought this must be a misunderstanding. But I learned that the dealership had deliberately applied an IRS tax credit that I had told Jerry upfront did not apply to the 2024 Silverado — something I clearly communicated during our very first call. This IRS incentive was applied to make the price appear lower. Martin Chevrolet had already applied a Chevrolet discount, which cannot be combined with the federal tax incentive — a fact stated clearly on Chevrolet’s own website. Yet they moved forward with this pricing tactic, knowing it was dishonest. Here’s the worst part: by the time Martin told me they wouldn’t honor the deal, the original truck from the other dealership had already sold — meaning Martin’s bait-and-switch cost me the opportunity to buy the truck elsewhere at that price. I spoke with two managers, Chris and Chris Gottslig -who promised to get back with me, I did not hear back from him. Jerry sent me a new quote, $1,500 higher than our written agreement. I met with the dealership owner, Janet Clark, who was nice and respectful. She admitted an error was made but refused to honor the price I had been given in writing, even though another dealership had successfully completed the deal at that amount. I had: A written buyer’s order from Martin Chevrolet, matching the competitor’s price. GM financing approved. Clear and documented communication regarding incentive eligibility. What I lost: A legitimate deal with a reputable competing dealership. Time, trust, and energy after six months of research and effort. I don’t know how this practice is legal, but I do know that it is dishonest and misleading. Martin Chevrolet used a deceptive pricing tactic to lure me in, knowing the final price would change — and they did not hesitate to back out of a written agreement when it no longer suited them. This has been a horrible experience. I recommend you stay away from Martin.

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Bought a GMC pu truck Brand new off lot One day I go out to go to work and by truck had NO POWER NOTHING AO I CALLED THE DIAGNOSTIC IS BEHIND BY 2-3 weeks oh and we are currently out of rental cars Being up here * I’m hello Did you not hear me when I said it has absolutely no power so I did what the lady said to do Go have the battery checked and bring the receipt and call GMC themselves Getting no where with GMC (oh btw the battery was $300) so as the lady at ... Read More

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Google - Aug 28, 2025

Bought a GMC pu truck Brand new off lot One day I go out to go to work and by truck had NO POWER NOTHING AO I CALLED THE DIAGNOSTIC IS BEHIND BY 2-3 weeks oh and we are currently out of rental cars Being up here * I’m hello Did you not hear me when I said it has absolutely no power so I did what the lady said to do Go have the battery checked and bring the receipt and call GMC themselves Getting no where with GMC (oh btw the battery was $300) so as the lady at the dealer ship said if they don’t pay just bring in your receipt David (the manager) explicitly told me there was nothing he could do 6 MONTH OLD BRAND NEW AND IN 6mthz I have a dead battery So I was told to bring in my dead battery so I called auto zone and I did not realize the dealer ship was going to need the battery so I called auto zone and they advise the batteries were collected the moment I called This has not been the customer service I am used to but normally I get a Chevy and not GMC I am beyond pissed That $300 should have gone towards my breast cancer surgery next week

I got a brand new Chevy equinox from them. Within a month part of the sunroof broke and it started making a loud buzzing to waste from the speakers whenever I drove a certain speeds. The part for the sunroof at first they order the wrong part and said there was going to call me to make an appointment to put the new part in. They never called and twice they were able to fix the buzzing the ways in the speakers. And it's been almost a year. The car is nice and all but I feel like I'... Read More

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Google - Aug 9, 2025

I got a brand new Chevy equinox from them. Within a month part of the sunroof broke and it started making a loud buzzing to waste from the speakers whenever I drove a certain speeds. The part for the sunroof at first they order the wrong part and said there was going to call me to make an appointment to put the new part in. They never called and twice they were able to fix the buzzing the ways in the speakers. And it's been almost a year. The car is nice and all but I feel like I've been brushed aside

I would not recommend going here, they advertise a pick up truck for 68,000. They had a breast cancer savings promotion going on at the time when I got there I knew the truck I wanted which was a 2024 GMC Sierra 2500. I was deceived Because they changed the price to 72,000.

Don’t waste your time.

Service advisor heard the ticking. Multiple technicians state they cannot hear any of the ticking or rattling I reported. I even emailed them the video evidence. Showed them in person and their techs are as useless as their customer support. I took it in

They Never find my truck problem 2 months later my truck broke transmission was bad

(Translated by Google) Terrible service. They treat the customer like they're stupid. They give you numbers at checkout that have no basis in reality. They want you to accept that 2+2=6 because they couldn't trick me into thinking the system has an error. (Original) pésima tratan al cliente como si fuera estúpido te dan unos números a la hora de cerrar nada que ver quieren que aceptes q 2+2=6 ya que no tuvieron como engañarme que el sistema tiene un error

I would never recommend buying a car from a dealership that a sales guy just sits in a chair and watches you walk around the lot not trying to assist you and answer your questions.

Bought a 2023 GMC 3500 Service truck, it has 24000 miles on it and broke down due to a known transmission valve body issue on all the Allison 10 speed Transmission. Took it too the nearest dealership to have repaired and was told that it could be 10 months before they have a part. Decided to stop by Martin Chevy from where we bought it and was told by the Parts and Service department that they will just get a new transmission to bypass time lead issues. We arranged to have truck towed to Martin from Moumental in Pasadena. A week Later I stopped in ... Read More

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Google - Aug 28, 2024

Bought a 2023 GMC 3500 Service truck, it has 24000 miles on it and broke down due to a known transmission valve body issue on all the Allison 10 speed Transmission. Took it too the nearest dealership to have repaired and was told that it could be 10 months before they have a part. Decided to stop by Martin Chevy from where we bought it and was told by the Parts and Service department that they will just get a new transmission to bypass time lead issues. We arranged to have truck towed to Martin from Moumental in Pasadena. A week Later I stopped in to get a update and told that they do not have a update yet. I asked about the Transmission route that they originally told me they would do and at this time they claimed they nevered made that statement. Went and talked with the service manager and stated they will never tell me this information. So basically told me that I made this up. Beware of lies from the service department and false promises. Ken at Fleet Sales is a Great person and we wish we could keep doing business with them but Martin Needs to back there products they sale and not expect a small business to have to go out of our way to rent trucks on our own dime to keep us running when we paid for a so called premium Fleet truck.

Worst scammers lol .. they thought they had me and thought they were going to make a scam sale. Edna, with a name like that I would assume you had integrity. I told her I had equity in my trade in. Did she listen ? Nope. Wasted my time by asking for all my personal information , did not want to acknowledge my prequalified letter , and wanted me to have put more down when I did not HAVE TO!! Anyone that does wrong by me NEVER prosper! Good luck Edna! And Martin Chevy… count your damn DAYS!!!

Worst scammers lol .. they thought they had me and thought they were going to make a scam sale. Edna, with a name like that I would assume you had integrity. I told her I had equity in my trade in. Did she listen ? Nope. Wasted my time by asking for all my personal information , did not want to acknowledge my prequalified letter , and wanted me to have put more down when I did not HAVE TO!! Anyone that does wrong by me NEVER prosper! Good luck Edna! And Martin Chevy… count your xxxx DAYS!!!

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I drove and hour and half one way for one particular vehicle. Was hoping to be driving home that day. Did not happen. They lowballed me on the price of my trade in. And they would not negotiate or come down on the asking price of the new vehicle. I have never heard of a dealership not working with you on trade in price or negotiation price. Will never deal with this dealership and won’t recommend

Martin Chevrolet has the worst customer service I've ever come across at a certified dealership in 2024 from June through December. I bought three trucks from them in December on the 12th. I took the first truck I bought from them in for some work. It has taken 4 months for them to finally get it done in this process. I went to pick the truck up four different times and four different times. I had to leave it due to other issues not being fixed when I asked the service manager. Henry, what they would do to help make this ... Read More

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Google - Jun 22, 2024

Martin Chevrolet has the worst customer service I've ever come across at a certified dealership in 2024 from June through December. I bought three trucks from them in December on the 12th. I took the first truck I bought from them in for some work. It has taken 4 months for them to finally get it done in this process. I went to pick the truck up four different times and four different times. I had to leave it due to other issues not being fixed when I asked the service manager. Henry, what they would do to help make this right. I was told pretty much that it's the way it is. No big deal. I talked to the main manager Chris and there's nothing they care to do to even try to make this right. They do not care. They got their money from selling the trucks but they do nothing to make their service department reputable. I will never buy anything from Martin Chevrolet again and I highly recommend everybody avoid their service department. They're not very certified. They can't figure out their own problems and it takes 4 months and they expect you to just sit on it and be happy that they're even looking at it. The worst customer service ever. There's a whole lot more to this story but I'm not going to get into all of that. I will say I will be suing them for lost revenue. This particular vehicle generated between $16 and $20,000 a month. That's not to mention the truck note and the insurance and again they care nothing of customer satisfaction

Took 7 days to get a diagnosis and the claim to replace an entire unit of car was unacceptable. I paid then approx. 150.00 fee to diagnosis and after second opinion paid 190.00 and car is repaired

I dropped it off for a multi point inspection and maintenance. When I got the truck back it's still squeaking and popping. They don't fix this busted light or bullet hole. Stacy took pictures then told me I didn't say anything about the damage. I'm absolutely not happy I spent 1300 dollars and my check engine light came on 30 minutes after I left showing the same code as when I dropped it off. I want a refund and my service free

Buyer beware

Probably the WORST dealership anyone could walk into, unless you have money to spend, anything else as they ignored us and pushed us out the door, let's not give a helping hand when needed! ITS ALL ABOUT THE $$$!

You should listen when someone is try to give you the insurance information instead of bragging what a big guy in the business you are. Some people are barely hanging on after losing everything. Suddenly having a $1500+ bill handed to them because the office didn't do their job is panic inducing. The work done was great but I will never use you again because of Phillip. Tell him to stop talking and listen. If it was the meds from his knee operation then maybe he shouldn't work mentally impaired. Then accusing the customer of theft of service over ... Read More

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Google - Apr 3, 2024

You should listen when someone is try to give you the insurance information instead of bragging what a big guy in the business you are. Some people are barely hanging on after losing everything. Suddenly having a $1500+ bill handed to them because the office didn't do their job is panic inducing. The work done was great but I will never use you again because of Phillip. Tell him to stop talking and listen. If it was the meds from his knee operation then maybe he shouldn't work mentally impaired. Then accusing the customer of theft of service over a bill they never were liable for is the icing on the cake. If Phillip had done his job you would have had a customer for life. Now I tell everyone to avoid Martin. Pathetic!

Went to buy a truck today but I guess it was to close to closing time and actually the sales person was busy buying a vehicle so me and the wife got shunned off

Have had a tough time with Martin over the years, from poor communication to not correcting issues in hand, but they have always been local to my needs. Currently have a 2021 Silverado that had sun roof issues with leaking. After what I believe was 4 trips to Martin to have the same issue repaired, it FINALLY does not leak currently. Unfortunately, I was told through the repair process the windshield had to be removed to service the sunroof drains (only windshield the truck has had, and Martin has been only organization to remove it) Now, due to windshield removal, the paint ... Read More

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Google - Mar 15, 2024

Have had a tough time with Martin over the years, from poor communication to not correcting issues in hand, but they have always been local to my needs. Currently have a 2021 Silverado that had sun roof issues with leaking. After what I believe was 4 trips to Martin to have the same issue repaired, it FINALLY does not leak currently. Unfortunately, I was told through the repair process the windshield had to be removed to service the sunroof drains (only windshield the truck has had, and Martin has been only organization to remove it) Now, due to windshield removal, the paint at the top of the windshield is chipping across the top. Unfortunately just another issue I seem to keep having with their service department!

My wife took her car 2021 Chevy Equinox in for an oil change, but the technician tried to sell her on getting an engine air filter replacement for $75 (even though it had been replaced just four months ago and she had not been driving in dusty conditions) and a fuel system treatment for $250. The technician claimed that these services were urgently needed and that the items had failed. Concerned about the vehicle, my wife called me. I spoke to the service technician, pointing out that the filter had been replaced less than 10k miles ago under normal driving conditions and that ... Read More

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Google - Mar 14, 2024

My wife took her car 2021 Chevy Equinox in for an oil change, but the technician tried to sell her on getting an engine air filter replacement for $75 (even though it had been replaced just four months ago and she had not been driving in dusty conditions) and a fuel system treatment for $250. The technician claimed that these services were urgently needed and that the items had failed. Concerned about the vehicle, my wife called me. I spoke to the service technician, pointing out that the filter had been replaced less than 10k miles ago under normal driving conditions and that the fuel system treatment was not part of the GM scheduled maintenance. (I checked the engine filter, and it was still in excellent condition.) They vehicle drives great. I also explained that putting two "failed" items on the vehicle service documents makes our vehicle service look bad when submitting a warranty claim or going to another dealer, even though there are no actual issues with the vehicle. However, the technician refused to remove these negative marks from the service documents. This business practice is unfair and misleading, and it is not right to try to take advantage of customers in this way.

Slow service and careless mechanics, who tries to over charge

You tried to sell me a 280 transmission service which was not even due yet. When I asked about it, the lady said it is required at 45000 miles. I said we'll, why didn't they say something the last 2-3 times I have been in before. She didn't have a answer. I went home and checked my owners manual and the recommended transmission fluid change is not until 75000 miles. I just turned over 60000. It's these sneaky tactics that ruin businesses. Especially women wouldn't know, and would just pay it.

Bad experience! Drove 70 miles to test drive an Encore GX in a color I wanted only to be offered less than 1/3 value of trade in while sticker price was jacked up with mandatory add ins. They expected me to buy at near sticker price with a trade in and 5-7k down. Pure greed and arrogance.

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(Translated by Google) Very bad customer service... I paid a fee to take my car to this shop on Friday morning, we were helped by Elizabeth Alegreria (Service Advisor) who told us that they would check my truck that same day or at the latest on Saturday, but we arrived on Tuesday to ask because we never received any call and my truck still hadn't been checked, it was still parked in the same place where the fee left it... I didn't like the attitude of the Service Advisor at all, she told us that if we wanted ... Read More

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Google - Sep 5, 2023

(Translated by Google) Very bad customer service... I paid a fee to take my car to this shop on Friday morning, we were helped by Elizabeth Alegreria (Service Advisor) who told us that they would check my truck that same day or at the latest on Saturday, but we arrived on Tuesday to ask because we never received any call and my truck still hadn't been checked, it was still parked in the same place where the fee left it... I didn't like the attitude of the Service Advisor at all, she told us that if we wanted to take the car to another shop... if she had told me that from the beginning I wouldn't have left my car here... I had to pay another fee again to get my car out and take it to another shop where it would be checked. With that kind of service they're going to continue losing customers!!! (Original) Muy mala atencion al cliente...pague una reca para llevar mi carro a este taller el dia viernes en la mañana, nos atendio Elizabeth Alegreria (Service Advisor) nos dijo que revisarian mi troca ese mismo dia o a mas tardar el sabado, pero llegamos al dia Martes a preguntar porque nunca recibimos ninguna llamada y mi troca aun no habia sido ni revisada, seguia estacionada en el mismo lugar donde la dejo la reca...la actutud de la Service Advisor no me gusto nada, nos dijo que si queriamos mejor llevaramos el carro a otro taller...si me hubiera dicho eso desde un principio no hubiera dejado mi carro aqui...me toco pagar nuevamente otra reca para que sacara mi carro y llevarlo a otro taller donde si fuera revisada. Con esa clase de atencion van a seguir perdiendo clientes!!!

Bad costumer service the front desk lady didn’t/ refuse not to call my warranty

I have no complaint with the salesman Michael Ballard. He only did what he was told by the sales manager. I traded in 2 vehicles, a 2005 Chevrolet ¾ ton crew cab w/ 4 WD, diesel that had less than 25k miles and in excellent condition. I also traded a 2014 Mercedes C250 sedan with 5k miles. After almost 2 hrs. of going back and forth the sales manager told my salesman they couldn’t give me more than 41k for the 2 vehicles. This process included at first not honoring the internet price. According to all trade in values I researched the value of both vehicles ... Read More

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DealerRater - Jul 20, 2016

I have no complaint with the salesman Michael Ballard. He only did what he was told by the sales manager. I traded in 2 vehicles, a 2005 Chevrolet ¾ ton crew cab w/ 4 WD, diesel that had less than 25k miles and in excellent condition. I also traded a 2014 Mercedes C250 sedan with 5k miles. After almost 2 hrs. of going back and forth the sales manager told my salesman they couldn’t give me more than 41k for the 2 vehicles. This process included at first not honoring the internet price. According to all trade in values I researched the value of both vehicles and found the value at the least 46k. A friend was interested in the truck and called in the AM on the 11th. After calling 3 times he was told the truck had already sold that morning. He asked the price and was told for 25k. I DO NOT like being lied to. I blame your sales manager. I know you are in business to make money, but I think 6500. on one trade is too much. I went in with trade in values I had researched and had online offers above what you allowed. I have purchased 8 new vehicles in the last 6 yrs. and this was the first time I traded. You got to me this time, but you will never get another chance. I told the salesman that that was the first time I had ever purchased a vehicle without pricing other dealers. Shame on me! Thanks for the worst auto deal of my life and I will let all know about this. Your reputation of being dishonest with customers will hurt you and your dealership.

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